FREQUENTLY ASKED QUESTIONS

WHY DON'T I HAVE HOT WATER?

If the water heater is putting out very little hot water, the problem may be a simple fix . The thermostat might need to be turned up just a bit. However, we suggest not going over the recommended 120 degree temperature . On gas units, the pilot light must be inspected to ensure it is working properly; the thermocouple may need to be replaced. However, if the pilot light turns off each time it is lit, the unit has a faulty pilot control valve. On electric water heaters, the problem may involve a faulty electrical heating element.

why is my water heater leaking?

A leaky water tank is a sign that the water heater must be replaced. Unfortunately, your water heater has no remedy.  These leaks could cause significant water damage in the home, so it is best to replace it with a new, energy efficient water heater immediately.  

why does my hot water smell?

You may smell a foul odor coming from your hot water supply. The smell is due to bacteria growth. Usually, this bacteria produces a rotten egg smell. A water heater contains hydrogen gas, and the bacteria feeds on this gas. Preventing this problem is tough because the anode rod generates the hydrogen gas.  We can usually recommend a flush for your system, but depending on its age, you may consider replacement of the tank.

why do i have rust colored water?

Rust colored water coming out of your faucets occurs if the anode rod becomes faulty. This rod is necessary because it dissolves and stops rust from generating in the tank. Whenever the anode rod fails to operate, rust will display in the tank, and the rod will need to be replaced.  Please call us for a free estimate to inspect or replace your anode rod.

why does my water heater make poPping noises?

Is your water heater making popping sounds? A noisy  water heater could be the symptom of many issues. The most likely issue is sediment build-up at the bottom of the tank and being burned by the heating element, or the heating element is starting to burn out.

why is regular maintenance important?

A water heater will provide several years of use. You can expect a well-maintained water heater to last about 10-12 years, depending on the type of unit you have (gas or electric).  Water heater lifespan depends on your water quality.  However, various issues can decrease a unit’s overall efficiency, which is why regular maintenance is essential. Besides maintenance, other factors can also affect a unit’s longevity: the level of installation, the unit’s design, and the general weather condition.